Formal Complaint Resolution Process
At Immigrate, we understand the importance of addressing every concern you might have during your immigration journey. Our dedicated support team is always ready to help with general inquiries and provide the necessary assistance to ensure a smooth experience. For those times when you might need to express more significant concerns, we have a formal complaint process in place.
This process is an integral part of our mission to offer comprehensive and empathetic support, aligning with the high standards of service outlined in our
Terms of Service. It's our way of ensuring that every voice is heard and every issue is addressed with the seriousness it deserves.
Please use this link to
submit a formal complaint.
Managing Your Complaint
When you submit a formal complaint through our designated form, we prioritise your concerns.
Within two days, you will receive an initial response from our team, which will include the findings from our preliminary investigation into your complaint.
We are committed to handling each complaint with diligence and care, understanding its importance in your immigration process. Our response will not only address your immediate concerns but also aim to provide a clear path to resolution. We take every complaint as an opportunity to improve our services and reinforce our commitment to making your immigration experience as smooth and positive as possible.
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